AYONIZA

Return & Refund Policy

At AYONIZA, we carefully inspect and pack every order before dispatch.

1. Return Window

Return requests must be submitted within 2 days from the date of delivery.

2. Eligible Reasons for Return

• Wrong product received
• Damaged product received
• Missing item in the order

3. Mandatory Unboxing Video

An unedited and continuous unboxing video is mandatory for any return or replacement request.

The video must:

• Start before opening the package.
• Clearly show the shipping label and package.
• Show the complete package opening in one continuous recording.
• Clearly show the product and any damage, wrong item, or missing item.
• Have no cuts, pauses, edits, filters, or modifications.

4. Product Condition

The product should be unused and returned with its original packaging, tags, and accessories, where applicable.

5. How to Request a Return

Please contact AYONIZA within 2 days of delivery through WhatsApp and provide:

• Order number/order details
• Unedited unboxing video
• Photos of the product/package, where applicable
• Reason for the return

6. Refund

Once the returned product is received and inspected, the return/refund request will be reviewed. Approved refunds will be processed according to the applicable payment method and policy.

7. Important Note

This policy is subject to applicable consumer rights and other laws.